Terms of Use

1. Company details

Company

DigiU — Digital Marketing Agency

GEMI No.

041582006000

Registered office

Kaveiron 49, 54352, Thessaloniki, Greece

Phone

+30 2312 311 465

Email

[email protected]

2. Scope

Sections 3 to 5 apply to every visitor of the website.

Sections 6 to 17 govern our contractual relationship with clients. Where a specific agreement has been signed or a written quotation accepted, its particular terms prevail over these.

3. Use of the website

The website is made available for informational and commercial purposes. You undertake not to:

• use it for any unlawful or fraudulent purpose,
• attempt unauthorised access to systems or data,
• submit false information through the forms, or automated messages (spam),
• use automated data-collection software (scraping) without our permission,
• interfere with the proper operation of the website.

We reserve the right to block access to anyone breaching these terms.

4. Website intellectual property

All content on digiu.gr — texts, logos, trademarks, graphics, photographs, structure and source code — is the intellectual property of DigiU or its lawful rights holders and is protected by Greek Law 2121/1993 and international legislation. Copying, reproduction, modification or republication without prior written permission is prohibited. Quoting with an active link to the source is permitted. Third-party names and marks (Google, Meta, WordPress, WooCommerce, TikTok) belong to their respective owners and are referred to descriptively only.

5. Accuracy of information and prices

We make every effort to keep the information on this website accurate and current. The prices shown in the packages are indicative starting prices and do not constitute a binding offer.

Only the written quotation you receive after an assessment of your needs is binding. All prices are subject to VAT unless stated otherwise.

We reserve the right to modify our services and prices at any time, without retroactive effect on quotations already accepted.

6. Formation of the contract

An engagement begins with your acceptance of our written quotation (email is sufficient). Every quotation is valid for thirty (30) days from the date it is sent, unless stated otherwise. The quotation describes the scope, the deliverables, the timeline and the fee.

7. Prices and payment

• One-off projects (websites, e-shops, video): 50% deposit on commissioning and payment of the balance before final delivery or transfer to a production environment.
• Subscription services (social media, performance marketing, hosting, support): paid in advance at the start of each monthly cycle.
• Invoices are payable within fourteen (14) days of issue.
• Where payment is more than fifteen (15) days overdue, we are entitled to suspend services after notice, and to claim statutory default interest.
• Fees paid for work already performed are non-refundable.

8. Advertising spend

Campaign management fees are separate from the advertising spend paid to the platforms (Meta, Google, TikTok and others). Unless agreed otherwise, that spend is charged directly to the client’s own payment method. The platforms independently determine their policies, approvals and costs; an advertisement being rejected or an account suspended by a platform is not attributable to us.

9. Client obligations

So that we can deliver properly and on time, the client shall:

• provide the necessary material in good time (texts, logos, photographs, contact details),
• grant the required access to accounts and systems,
• nominate a single point of contact authorised to give approvals,
• respond to approval requests within a reasonable time, as a rule five (5) business days,
• warrant that it holds the rights to the material it supplies and that its content infringes neither third-party rights nor the law.

Delays caused by material or approvals not being provided in time shift the delivery timeline accordingly.

10. Delivery and revisions

Timelines given in quotations are estimates based on timely client cooperation. Each deliverable includes up to two (2) rounds of revisions within the originally agreed scope. Further revisions or changes that expand the scope are quoted and invoiced separately. A deliverable on which we receive no feedback within ten (10) business days is deemed accepted.

11. Ownership of deliverables

Upon full payment of the agreed fee, the client acquires the rights to use the final deliverables created specifically for it (visuals, texts, website design, video) for the purposes of its business.

Excluded are: third-party software, themes and plugins, fonts and stock material, which are governed by their own licences and may require a separate subscription in the client’s name.

Also excluded are our internal methodologies, templates and reusable code, which remain our property.

Until payment is received in full, all rights remain with DigiU.

12. Portfolio rights

We reserve the right to present our collaboration and samples of our work in our portfolio, on our website and on our social media, referring to your company name and logo. We never publish confidential information (budgets, internal data, results) without your explicit consent. You may request an exemption in writing at any time.

13. Results and dependence on third-party platforms

Digital marketing is influenced by factors outside our control: platform algorithms, competition, seasonality, auction pricing, product quality and customer service. For that reason we do not guarantee any specific search engine ranking, organic reach, follower count, number of sales or return on ad spend (ROAS).

We do undertake to work with professional diligence, a documented methodology and full transparency in reporting.

Our services may depend on third-party infrastructure and APIs. Changes, malfunctions or outages of those services do not constitute defective performance on our part.

14. Hosting and technical support

For hosting services we make every reasonable effort to maintain high availability; uninterrupted operation cannot, however, be technically guaranteed. Planned maintenance is announced in advance where feasible.

Regular backups are kept. The client remains responsible for maintaining its own copy of its critical data.

Support covers the operation and security of the installation. It does not cover faults caused by third-party interventions, the installation of unapproved plugins, or a breach resulting from credentials leaked on the client’s side.

15. Term and termination

Subscription services renew automatically each month, unless a longer minimum term is agreed in the quotation.

Either party may terminate the engagement by giving thirty (30) days’ written notice before the end of the current billing cycle.

In the event of a material breach, the non-breaching party may terminate immediately if the breach is not remedied within fourteen (14) days of notice.

On termination we hand over the deliverables that have been paid for and transfer access to the client’s accounts within fourteen (14) days.

16. Confidentiality

Both parties undertake to keep confidential the information they learn in the course of the engagement (strategies, financial information, customer data, technical information) and not to disclose it to third parties without permission, except where required by law. This obligation survives for three (3) years after the engagement ends.

17. Limitation of liability

We provide our services with professional diligence. Our liability for any claim arising from the engagement is limited to the fees paid for the service concerned during the six (6) months preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of data or loss of goodwill.

The above limitations do not apply in cases of wilful misconduct or gross negligence, nor where the law does not permit liability to be limited.

The website is provided “as is”. We do not warrant that it will operate uninterrupted or error-free, nor are we liable for damage caused by malicious software not attributable to us.

18. Force majeure

Neither party is liable for failure to perform its obligations due to events of force majeure, such as natural disasters, pandemics, war, strikes, extended power or internet outages, large-scale cyberattacks or acts of public authority.

19. Personal data

The processing of personal data is described in detail in our Privacy Policy, which forms an integral part of these terms. Where we process data on behalf of a client, a data processing agreement under Art. 28 GDPR is signed.

20. Changes to these terms

We may amend these terms. The version in force at any time is published on this page with its update date. For active engagements, material changes are notified by email at least thirty (30) days before they take effect.

21. Governing law and dispute resolution

These terms are governed by Greek law. The courts of Thessaloniki have jurisdiction over any dispute.

We always seek an amicable resolution. Consumers additionally have the option of using the European Commission’s Online Dispute Resolution platform (ec.europa.eu/consumers/odr) or the Greek Consumer Ombudsman (www.synigoroskatanaloti.gr).

If any provision is found invalid, the remaining provisions remain in full force.

22. Contact

For any question regarding these terms: [email protected] — +30 2312 311 465 — Kaveiron 49, 54352, Thessaloniki, Greece.